The Role

A great entry level opportunity for someone to join our team, working on Toyota / Lexus UK. We are currently working remotely, but the role will primarily be based in our client’s head office in Epsom, with some days in the agency’s London office.

This role will give a great insight into the advertising industry, the principles of account management and client services, as well as the current automotive industry and future trends. We also work closely with The&Partnership media agency, m/SIX, so you will gain a strong understanding of media channels and planning.

Responsibilities

The Account Executive is the most reliable, most detail focused member of the team who is totally on top of all things relating to the organisation of the account. The go-to guru for knowledge about the client’s business & competitors which fuels the team’s thinking.

• Imagination. Is enthusiastic and takes a proactive interest in the industry and shares relevant ideas and inspiration from other brands with the wider team and clients where appropriate.
• • Sharing creative examples for specific briefs, this always provides a good source of inspiration to our creative team

• Ambition. Is tirelessly ambitious and driven to achieve any task that is set. To become the expert in client business/competitor activity to inform ongoing activity & new and exciting briefs.
  • Develop a good understanding of the production process and paperwork required: project folders, job numbers & task briefs.
  • Understanding regulation changes, both in the industry (FCA, ASA, Clearcast etc.) and from Toyota’s internal departments and sharing this information with the team
  • Being proactive, if certain processes could be streamlined, we always want to hear your opinion, to help make us more efficient
  • Supporting strategy team in developing campaigns and supplying research stimulus

• Respect and collaboration. Develops good relationships across all departments internally and with clients. Does not speak badly of the client or of others they work with. Good demeanour in meetings and is enjoyable to work with.
  • You will work with and support our creative, strategy, production and the creative / media account’s teams
  • Understanding and empathizing with the different challenges of our teams and our clients
  • Collaboration. Work efficiently as part of the team, develop an understanding of which people are required for which meetings.

• Delivery. As your experience grows you will gradually take on a bigger role in delivering creative work
  • Comprehension of the client brief and supporting the Account Manager/Account Director with the creative development and supply
  • This will involve understanding the messaging and objective of these communications
  • Helping with asset build and brief writing for digital channels

• Finance/Admin. Can manage efficient, accurate and timely billing process and admin with finance team & client.
  • Ensures that the foundations of the account are solid with all contact reports, status reports etc. completed properly and on time. Makes meetings happen on time with the right people and stimulus ready to go.
  • Monthly finance meetings are in the diary
  • Strong attention to detail when it comes to checking emails, docs & creative work

The&Partnership embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.

The&Partnership and client

We have recently started working with one of the largest FMCG groups in the world. Appointed as Global Tier 2 agency of record for their confectionary brand portfolio and covering all markets across the globe, we will be responsible for content. Content spans all channels and scope from digital video campaigns, vCRM ecosystems and programmes to website UX, design and build. Our remit is wide and we will be building dedicated hubs across the world as we deepen the team throughout 2021. It’s an exciting time for both the brand and the agency, a huge growth opportunity and ideal for candidates who want to build the account and approach together with the leaders of the business.

The role

We’re looking for an enthusiastic, passionate Community Manager with some previous experience in a similar role. A great communicator who can work with a diverse range of teams and across several brands.

The successful candidate needs to be socially native, with experience of managing, coordinating and responding across platforms, particularly Facebook, Instagram and Twitter. They will be responsible for owning the day-to-day management of their accounts – from posting localised content, ensuring timely responses, managing content calendars and providing local market nuance, all while maintaining the brand TOV.

A strong understanding and interest in Social Media is fundamental with Community Management at the core. In general, you need to be positively buoyant; resilient and up for a challenge, whether it be responding to consumer queries, developing social FAQs or collaborating with the brand or team on reactive content or crisis/incident management.

The role will require some weekend and evening cover to support reactive social content or crisis management on the odd occasion.

Core skills & experience

• Proven experience managing social media channels
• A passion for communications and Community Management – a great communicator
• Good understanding of posting brand content to and responding on Facebook, Instagram, YouTube, Twitter and Snapchat, ideally on a high-volume, fast turnaround social brand account.
• Clear knowledge of the social media landscape with the ability to optimize content on key channels and adapt to emerging platforms (TikTok and Twitch) and trends.
• Experience of working with social management tools preferably Hootsuite
• Experience of social analytics tools and reporting metrics preferably TalkWalker
• Strong and creative wordsmith and proof-reading skills
• A self-starter with an eye for detail
• Comfortable in a fast-paced environment working to tight deadlines with the ability to multitask
• Robust understanding of brand reputation and Social Crisis Management
• Ability to work across client /agency departments to deliver cross-functional responses through social channels
• Comfortable taking a risk-balanced approach to social in responses and content and the ability to identify issues before they arise / escalate accordingly.

Key responsibilities

• Day to day management of social communities for multiple brands, across all social media channels – regular posting and monitoring of content, ensuring timely responses to brand interactions and tone of voice consistency.
• Primary contact for Social Managers, ensuring the best social consumer responses for campaigns. This will also involve adapting or putting together Social Q&As (campaign, new product, contentious media topics).
• Ownership of social processes/procedures (approval, scheduling, monitoring), including regularly reviewing our Crisis and Incident Plan and inputting into relevant ‘Wargaming’ sessions prior to campaign launch.
• Working closely with Social Managers to develop and deliver the Content Calendars for each brand– inputting activity, shuffling and flagging possible clashes. Pre-empting/planning work load off the back of this.
• Helping Social Managers and Content Strategists understand the local markets and any nuance/insight that is particularly helpful across brands and campaigns.
• Custodian of the brands’ social reputation in market.

Additional responsibilities

• May be required to develop ad-hoc social content across reactive projects. This could be through additional copy or pushing the creation through the agency from design to approval.

Personal attributes

• Collaborative team player, open minded, transparent and non-political
• Relentlessly curious about people, technology, brands, design and business
• Self-starting, proactive and prepared to put in the hard yards to deliver excellent creative output
• Able to balance a strong point of view with an ability to listen, learn and adapt
• Energised by doing the right thing for our clients; solution and results focused
• Positive, enthusiastic, unflappable
• Strong motivation and drive to succeed

The&Partnership embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.

The Role

We’re on the hunt for a talented UXer to join a growing Experience team delivering world leading digital products, services and experiences for some of the world’s highest profile brands. We think UX should be a function of Strategy, as well as Design. We are not after pixel-perfect UI designers, but rather an individual who exercises truly critical thinking across a wide variety of subjects. Someone that loves logic, creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them.

You will have proven experience working within multidisciplinary design and strategic teams and be excited about the prospect of working in a collaborative and dynamic agency environment. You will have a natural affinity for engaging with people at a deep level. Whether working with customers or fellow team members and clients, the successful applicant must be passionate about representing the human perspective in design. You encourage innovative approaches to design techniques, unifying the Design and Strategy teams and enabling both to embrace different angles in approaching complex problems.

• Collaborating with the Director of Experience, Account Service and relevant Client representatives to define UX project objectives and success metrics.
• Working with the Account Service lead to manage cross-functional project teams (strategy, design, technology and data resources) to deliver top quality strategic and creative outputs.
• Engaging in client workshop facilitation, including design thinking and other co-design activities.
• Designing engaging user-centred concepts and components that support business objectives and work on multiple devices.
• Comfortable articulating user stories/jobs to be done and developing innovative, human centred design concepts to address these.
• Understanding how design research should be integrated into a project and being prepared to take an innovative approach when the opportunity arises.
• Being comfortable interrogating analytics platforms to derive insights that can inform design decisions and A/B testing activities.
• Representing the voice of the user – from initial requirements gathering to concept sketching, working with UI/interaction designers and throughout the development process.
• Designing solutions that meet accessibility and inclusivity requirements and display a deep empathy for the people using the products and services we create.
• Open to defining solutions across a variety of channels and contexts, i.e. apps, email, websites, e- commerce, CRM chat-bots, voice etc.
• The ability to infuse empathy with creativity to innovate across a wide variety of touchpoints.
• Demonstrating a profound curiosity and passion for human-centred design, consumer attitudes and behaviour and the implications for how we communicate.
• Being seen as an expert in your craft to our clients and the wider agency.

Key characteristics

Your role hinges on your ability to own and communicate strategic thinking to a wide variety of audiences. As such, a User Experience Planner is also responsible for:

• A T-shaped approach to knowledge-building and examples of thought leadership regarding the, latest business, digital trends.
• Working with colleagues from across the agency to continue to evolve and grow T&P’s extensive experience and research offerings and continue its development as a core discipline.
• Develop and document tools and techniques to improve the efficiency and efficacy of the team.
• Supporting the Account Services team with strategic input, client and market insights and contributions to workshops.
• Owning the storyline and content creation for digitally focused programs of work.
• Developing and delivering high quality presentations to communicate future state user flows, service blueprints, any audit findings, opportunities for remediation and next steps with the Director of Experience, Client Partner and Client Executives.
• Exercising highly developed listening and communication skills in a client environment, and within the agency.
• Contributing to the formal development of user experience practice tools, methodologies and applications and inspire innovative approaches and techniques.
• Working with other strategists to continuously identify spaces where UX as a discipline can add value.

Experience

• Direct experience conducting primary user research (usability studies, stakeholder interviews, card sorting, ethnographic research).
• Developing detailed personas to act as guardrails for design.
• Strong wireframing skills (sketching and via software such as Sketch, Axure).
• Experience with iterative prototyping techniques (paper prototypes, Figma, InVision).
• Ability to interpret data (alongside Data Scientists) and mine insights from numbers.
• Auditing of existing omnichannel communication strategies with a human-centred lens.
• Conducting expert reviews using UX ‘best practices’ and domain knowledge
• In-depth evaluation (affinity mapping, thematic analysis) of business and customer pain points.
• Expertise in multichannel user behaviours, particularly mobile/handheld technologies.

The&Partnership embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together